AI customer service on WhatsApp and your website
An agent that answers questions, books appointments and triages requests 24/7, handing off to a person when needed.
The right manual page in your technician's hands, with the source cited
An assistant that answers technicians by citing the manual, work order or alarm, with alerts from machine data. It can run without sending data to the cloud.
01The problem
Experienced maintenance technicians are scarce and every hour of downtime is expensive; the know-how sits in manuals, old work orders and the heads of people close to retirement. Up to 61% of companies report a shortage of technicians, according to Kearney.
02How we solve it
We index manuals, work orders and alarm histories with semantic search; the assistant (web or mobile) suggests a diagnosis citing the source and says when it doesn't know; simple rules on machine data raise alerts before failures; everything can run on local models when the data is confidential, and the answer is logged on the work order.
03How it works
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Knowledge base
Manuals, work orders and alarm histories are indexed for semantic search.
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Question
The technician asks on the web or on a phone, in plain language.
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Cited answer
The assistant suggests a diagnosis with the source, or says it didn't find one.
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Alerts and logging
Rules on machine data raise alerts, and answers are logged on the work order.
04What changes in practice
Faster repairs. The technician finds the right procedure without digging through folders.
Trustworthy answers. Every suggestion cites the manual, work order or alarm it came from.
Fewer surprises. Simple alerts from machine data flag problems before the breakdown.
05What you get
- Indexed maintenance knowledge base
- Web and mobile assistant with source citations
- Alert rules based on machine data
- Work-order integration
06How the pilot works
- Scope
- One area or equipment family
- Timeline
- 6 to 8 weeks
What we measure
- mean time to repair
- share of answers with the correct source
- downtime avoided
Metrics are agreed before we start. With the numbers in hand, you decide whether to move to production.
07Pricing
Pricing
Custom quote after a free assessment
Billing: project plus monthly support.
Every project is quoted in writing after a free assessment, in US dollars or euros.
08Who it's for
- Maintenance teams at foundries, plastics and metalworking plants
- Compressor, motor and machinery manufacturers with field service
- Industrial maintenance and installation contractors
Industries where this service comes up most:
09Frequently asked questions
How much does an AI maintenance copilot cost?
Every project is quoted after a free assessment, based on scope, volume and the systems involved. You get a fixed-price proposal in writing before any work starts.
How long does a maintenance copilot pilot take?
The pilot takes 6 to 8 weeks. Typical scope: one area or equipment family.
What if the assistant doesn't know the answer?
It says it didn't find it and shows the closest passages, instead of making something up. Every answer includes the source so the technician can check it.
Do the alerts need new sensors?
Not always. The pilot starts with the data the machines already produce (alarms, PLC, hour meters); sensors are added only where they make a difference.
Who builds it
Osney A. de Souza
AI engineer · Joinville, Brazil
Five years of software development and AI systems in production. The person who handles your project is the one who designs it and writes the code.
- Runs an AI-assisted audit platform in production, backed by thousands of automated tests
- License plate recognition with deep learning for large-scale video monitoring
- Software Engineering student (Univille, expected 2027)
Free assessment
Let's see if this fits your case
Tell us how the process works today, the rough volume and the systems involved. If it makes sense, you'll get a pilot proposal with scope, timeline and metrics.
Send an emailjuniorthesouza017@gmail.com
Message on WhatsApp(47) 98864-2296
Tell us about the process, the rough volume and the systems involved. You'll hear back from the engineer who would build it.
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